Cisco BroadWorks (as it is now called) is a carrier-grade software platform that can be implemented by service providers on Cisco’s partner network. BroadWorks allows service providers an opportunity to shed legacy dependencies and migrate to a next-gen, cloud-based communications landscape. Cisco BroadWorks helps service providers migrate to a cloud infrastructure today or on their timeline for network transformation. Based on a modular software platform architecture, Cisco BroadWorks is deployed over multiple, industry-standard functional servers for optimized performance and scale.

According to Frost and Sullivan, the cloud communications market is set to grow at a compounded annual growth rate (CAGR) of 21% from 2017 to 2024. In order to capitalize on this opportunity, service providers have to improve operational efficiencies and deliver new cloud communications services.

We are happy to announce the newest release of Cisco BroadWorks, our reliable, scalable, and mobile-first software communications platform for service providers. We have been working very hard to ensure that this release includes some key updates that help our customers improve their operational efficiencies.

What’s new with Release 23?

Cisco BroadWorks release 23 introduces new mobile capabilities that significantly reduce operational challenges for service providers. There are several enhancements to the platform and components that improves security and user experience.

Mobile Network Enhancements

Cisco BroadWorks supports Fixed-Mobile Convergence (FMC), which enables end users to have a single identity for their communications needs, regardless of which device they use or location they work from. Users can carry their uniform identity and services across all mobile phones, desk phones, tablets, or desktops, and even pull active calls from device to device.

Release 23 includes several updates including enhancements to application server (AS) and interfaces. This release enables interworking between stand-alone BroadWorks system and IMS or Mobile CS network without SCF. Further, it enables flexible “direct routing” of Mobile DNs. It also includes full persona management capabilities.

These network integration enhancements allow mixed-mode SIP application server where a single user can have both IMS and non-IMS (NGN) devices with full BroadWorks UC capabilities.

Other updates include enhancements to personal assistant, ability to configure alternate outbound number, incoming call barring, mobility persona-based translations, and accounting enhancements. Finally, the release includes updates to 3GPP specific features.

Broadworks Call Center

Additional release 23 updates

Enhancements to Unified Messaging: Includes several enhancements to voice portal to improve the experience for mobile users and adds fraud protection.

Additional service functionality: Includes personal assistant enhancements, network URL dialing policy enhancement, and silent bridge connection.

Platform enhancements: Device management updates to override device type configurations at enterprise and service provider levels and allows system admin tags that cannot be overridden at lower levels. Simplifications to CTI notifications UCaaS requests from BroadWorks, security enhancements, regulatory related updates and SCF hardening and monitoring updates including addition of alarms.

Networks Management: Enhancements to licensing, updates to Unix management, graphical enhancements and addition of enterprise migration tool.

SIP Trunking: Incremental enhancements, like better determination of physical location, introduction of new terminating alternating trunk identity service, and increased concurrency of SIP trunking calls through unmapped sessions.

Media Enhancements:Includes improved performance measurement counters, HTTPs support for VXML/CCXML. Also includes mixer capacity enhancements and voice messaging file format enhancement.

WebRTC server (WRS) enhancements:Allows WRS deployment in cloud environments that front WRS with a static port forwarding NAT, such as AWS. Allows single WRS to support registering and non-registering clients. Support for IPv6 and QOS and increases non-transcoding capacity.

Cisco BroadWorks is designed to enable all service providers to migrate gracefully from legacy networks to next-generation cloud architectures, which offer significant operational and competitive advantages. Business customers appreciate the wide range of Cisco BroadWorks applications, which help them to communicate and collaborate more efficiently, integrate seamlessly with popular business applications, and streamline their critical business processes.

This is the result of a proven, carrier-class solution that is recognized for delivering continually evolving features that deliver enhanced communications and collaboration services.

Cisco BroadWorks helps service providers migrate to a cloud infrastructure today or on their timeline for network transformation. Based on a modular software platform architecture, Cisco BroadWorks is deployed over multiple, industry-standard functional servers for optimized performance and scale. With well over 20 million users to date, Cisco BroadWorks has been proven in all types of networks including fixed, mobile, and converged, providing the reliability and resilience that our global service provider customers require.

At Cisco we believe we are building products and services that delivers customer success and profitability. Cisco BroadWorks release 23 supports that vision to improve efficiency and deliver continued success.

Visit us at Cisco Live Barcelona at the “Create Meaningful Experiences Pillar in the Cisco Showcase to see the Cloud and Hosted Calling demos” #CME-04

See more about the Cisco BroadWorks Release 23,the Cisco BroadWorks Platform, and Cisco Cloud Calling.

BroadSoft, Inc. is a global communication software and service provider that was acquired by Cisco Systems in 2018.^[2] BroadSoft was founded in 1998 and completed its initial public offering public in 2010, and is headquartered in Maryland.^[3] It partners with more than 600 carriers and 25 of the world’s 30 largest service providers in 80 countries.^[4][5] BroadSoft’s customers include AT&T, Verizon Communications, Sprint, Charter Communications, Comcast, and Vodafone.^[6] The company provides the building blocks for service providers to build cloud-based communications services such as voice, video, web conferencing and now team messaging and contextual services.^[7]

Background[edit]

The company was founded by Michael Tessler and Scott D. Hoffpauir in 1998.^[8] Prior to Broadsoft, Tessler worked at several telecommunications manufacturers and later joined Celcore, a wireless startup. Following the acquisition of Celcore by Alcatel, Tessler and Hoffpauir, an executive at Alcatel, decided to branch out on their own and create BroadSoft. BroadSoft then received $5 million in Series A round funding as a pre-startup.^[9]

As a cloud communications technologies provider for over 20 years, BroadSoft grew organically and through strategic acquisitions to position itself as the leader in next-generation hosted communications solutions.^[10]

History[edit]

• 1998 – Company officially started with the name iKnow ^[11]

• 1999 – Renamed to BroadSoft ^[8]

• August 2000 – Montreal research and development center opened ^[12]

• 2003 – Fujitsu becomes the principal system integration partner for BroadSoft in the Asia-Pacific ^[13]

• September 2005 – Acquired Carbon Twelve ^[14]

• November 2006 – Opened new offices in Belfast, Northern Ireland ^[15]

• August 2008 – Acquired GENBAND's M6 Communication Applications Server, formerly VocalData ^[16]

• December 2008 – Acquired Sylantro Systems ^[17]

• October 2009 – Acquired Packet Island ^[18]

• June 2010 – BroadSoft debuted on the Nasdaq Global Market ^[19]

• October 2010 – Acquired Casabi ^[20]

• October 2011 – Acquired iLinc Communications ^[21] and Movial Applications Oy ^[22]

• April 2012 – Acquired Partners 1993 EOOD ^[23]

• August 2012 – Acquired Adaption Technologies Ventures ^[24]

• August 2013 – Acquired Hosted IP Communications (Europe) Limited (HIPCOM) ^[25]

• December 2013 – Acquired finocom AG^[26][27]

Broadworks Assistant Toolbar

• August 2014 – Acquired Systems Design & Development, Inc. (SDD) ^[28]

Broadworks Assistant Outlook 2016

• January 2015 – Acquired Leonid Systems ^[29]

• June 2015 – Acquired mPortal ^[29]

• November 2015 – Acquired PBXL ^[29]

• February 2016 – Acquired Transera ^[29]

• May 2016 – Acquired Intellinote ^[29]

• October 2016 – Acquired VoIP Logic ^[30]

• November 2016 – Launches Team-One ^[31]

• October 2017 - BroadSoft announced that it had entered into an agreement to be acquired by Cisco for approximately $2 billion.^[32]

Broadworks Web Portal

• February 2018 - BroadSoft acquired by Cisco^[33]

References[edit]

Broadworks Assistant Enterprise

1. ^'US SEC: Form 10-K BroadSoft Inc'. U.S. Securities and Exchange Commission. Retrieved February 5, 2018.
2. ^CNBC.com, Reuters with (2017-10-23). 'Cisco agrees to acquire BroadSoft for $1.9 billion'. CNBC. Retrieved 2020-06-09.
3. ^'Tech firm takes big space at Stream Realty's Platinum Park in Plano'. Dallas Business Journal. 2017-06-22. Retrieved 2017-12-08.
4. ^'BroadSoft: 'We created cloud PBX''. Computing. 2017-08-17. Retrieved 2017-12-08.
5. ^'Make way for another Slack competitor, Team-One from BroadSoft'. TechCrunch. 2016-11-16. Retrieved 2017-12-08.
6. ^'How Has BroadSoft's Revenue Grown Recently?'. Market Realist. 2017-11-09. Retrieved 2020-06-09.
7. ^'BroadSoft: The most important UC vendor you probably haven't heard of'. Network World. 2016-11-22. Retrieved 2017-12-08.
8. ^ ^ab'Broadsoft CEO Michael Tessler Gave Keynote Speech at StartupCamp6'. Businesswire.
9. ^'Broadsoft CEO Michael Tessler Shares His Entrepreneurial Journey at StartupCamp6 Comms Edition'. TMCNet.
10. ^'BroadSoft Strengthens its Cloud Communications Portfolio with its Acquisition of VoIP Logic'. VOIPReview.org.
11. ^'Broadsoft CEO Michael Tessler Gave Keynote Speech at StartupCamp6'. Businesswire. Retrieved 8 February 2018.
12. ^'BroadSoft sets up R&D shop in Montreal'. ITWorldCanada. Retrieved 8 February 2018.
13. ^'Fujitsu ramps up VoIP push'. itnews. Retrieved 8 February 2018.
14. ^'US vendor buys Sydney developer Carbon Twelve'. CRN. Retrieved 8 February 2018.
15. ^'US Firm Opens Office In Belfast'. The Irish Examiner. Retrieved 8 February 2018.
16. ^'GenBand's M6 Acquired by Broadsoft'. TMCnet. Retrieved 8 February 2018.
17. ^'BroadSoft acquires Sylantro as VoIP market consolidates'. NetworkWorld. Retrieved 8 February 2018.
18. ^'Broadsoft & Packet Island Deliver Affordable Tools'. NoJitter. Retrieved 8 February 2018.^{[permanent dead link]}
19. ^'Broadsoft shares sink in IPO'. MarketWatch. Retrieved 8 February 2018.
20. ^'BroadSoft Acquires Casabi for $1,950,000'. xconomy. Retrieved 8 February 2018.
21. ^'BroadSoft acquires iLinc Communications'. NetworkWorld. Retrieved 8 February 2018.
22. ^'BroadSoft buys Movial's client-product unit'. Telecomasia. Retrieved 8 February 2018.
23. ^'BOYANOV & Co. Advised Broadsoft Inc. on the Acquisition of Partners 1993 EOOD (Bulgarian Software Developer Company)'. Boyanov & Co. Archived from the original on 31 May 2015. Retrieved 8 February 2018.
24. ^'Telecom M&A: BroadSoft Grabs Adaption Technologies'. CRN. Retrieved 8 February 2018.
25. ^'BroadSoft Acquires HIPCOM, Will Expand Offerings in UK'. Unified Communications. Retrieved 8 February 2018.
26. ^'Placetel by BroadSoft - das Unternehmen: Historie, Werdegang, Zukunft'. www.placetel.de (in German). Retrieved 2018-07-03.
27. ^'Wheeling & Dealings: BroadSoft to Enter German Market Through finocom Acquisition'. Unified Communications. Retrieved 8 February 2018.
28. ^'BroadSoft targets hospitality industry with SDD acquisition'. NetworkWorld. Retrieved 8 February 2018.
29. ^ ^abcde'BroadSoft buys Reston company in bid for collaboration software dominance'. Washington Business Journal. Retrieved 8 February 2018.
30. ^'BroadSoft Buys Cloud Communications Vendor VoIP Logic'. eWeek. Retrieved 8 February 2018.
31. ^'Make way for another Slack competitor, Team-One from BroadSoft'. TechCrunch. Retrieved 8 February 2018.
32. ^'Cisco buys BroadSoft for $1.71 billion in software push'. Reuters. Retrieved 8 February 2018.
33. ^'Cisco Cisco completes $1.9 billion acquisition of BroadSoft'. RCRWireless. Retrieved 8 February 2018.

External links[edit]

Broadworks Assistant